Return Policy

Last Updated: May 14, 2026 · veribox.diboss.net

ℹ️ VeriBox sells digital virtual phone numbers. Because these are digital goods delivered instantly, traditional returns do not apply. Please read below to understand how we handle issues.

1. Digital Products — No Returns

Virtual numbers cannot be "returned" once assigned to your account because:

They are digital goods delivered instantly upon purchase
Consumption begins at the moment of delivery
The number is reserved exclusively for you once assigned

2. When We Make Exceptions

While returns are not possible, we resolve genuine issues:

Number never delivered due to a technical error on our side — full wallet refund
You were charged but received no number — full wallet refund
Same amount deducted twice for one order — refund of duplicate charge

3. Chargebacks

Initiating a chargeback without first contacting our support team violates our Terms and Conditions. Accounts involved in chargebacks may be suspended. Please contact us at support@diboss.net before escalating to your payment provider.

4. Resolution Process

If you believe you are entitled to a resolution:

Contact support at support@diboss.net within 48 hours of the transaction
Provide your username, order ID, and description of the issue
Our team will investigate and respond within 24 hours
If your claim is valid, wallet credit will be issued immediately

5. Contact Support

Email: support@diboss.net

We are available Monday to Friday, 9am to 6pm WAT.