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Refund Policy

Last Updated: May 14, 2026  ·  veribox.diboss.net

This Refund Policy explains when and how VeriBox provides refunds to users.

1. Automatic Refunds

VeriBox automatically refunds your wallet when:

• You cancel a number order before receiving an SMS code — full refund
• The number order expires (20 minutes) without delivering an SMS code — full refund
• Our supplier marks the order as CANCELED or BANNED — full refund

2. Non-Refundable Situations

• You received an SMS code but it was rejected by the platform — the number was delivered as requested
• The platform does not accept virtual numbers — this is a platform restriction we cannot control
• You entered the wrong number into the platform — user error
• The SMS code expired before you used it — codes have limited validity set by the platform
• Your account was suspended for Terms violations

3. Wallet Deposit Refunds

Wallet deposits are generally non-refundable once confirmed. Exceptions include:

• Duplicate payments — if you accidentally funded twice we refund the duplicate
• Payment confirmed but wallet not credited — contact support within 24 hours with payment proof

To request a deposit refund email support@diboss.net with your transaction ID.

4. Referral Withdrawal Refunds

If your referral withdrawal request is rejected, the amount is automatically returned to your referral balance immediately.

5. How to Request a Refund

For any refund not handled automatically:

• Email support@diboss.net with subject: "Refund Request"
• Include your VeriBox username
• Include the order ID or transaction reference
• Describe the issue clearly

We respond to refund requests within 24-48 hours.

6. Refund Processing Time

• Wallet credit refunds — instant
• Bank transfer refunds — 3-5 business days
• Crypto refunds — 1-3 business days depending on network